Our Privacy Policy
We prioritize your privacy at HarvestWarmCollect
Information We Collect
When you reach out to request corporate floral arrangements or gift services, we gather the details you provide willingly. This includes your full name, company name, email, phone, delivery addresses, and any particular preferences for your floral needs. Payment details are also collected during checkout, and are securely handled by our payment partners.
For our business clients, we may also collect extra corporate information like company registration data, preferred delivery timelines, and budget constraints to tailor our offerings to your company's needs.
Our site automatically gathers certain technical details when you browse. This includes your IP address, browser category, device information, and your navigation through our site. We use this to enhance site performance and learn how clients discover our services.
How We Use Your Information
We primarily use the information to complete orders for our floral services and deliver top-notch customer support. This involves processing orders, coordinating deliveries, designing custom arrangements per your specifications, and communicating regarding your service needs.
We also analyze data to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valued by clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
HarvestWarmCollect respects your privacy and does not sell your personal data to third parties. We share information only when necessary to deliver our services or when legally required.
We may disclose required information to trusted service partners assisting us in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.
We may reveal information when compelled by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted exchanges, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transmissions are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to personnel who require it to deliver services and are authorized.
Although we deploy robust security measures, no internet transmission method is 100% secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention periods vary by the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: about three years after the final service interaction
- Payment transaction records: around seven years for tax and accounting requirements
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie preferences in your browser settings. However, turning off certain cookies could impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include references to third-party sites or services. This privacy policy covers only HarvestWarmCollect and our site. We are not accountable for the privacy practices of external sites.
We advise you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions regarding this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
HarvestWarmCollect Privacy Team
Buckingham Palace Gardens, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about a week.